Our client is recruiting for a Workshop Support Technician to join their growing team!
Workshop Support Technician Roles and Responsibilities:
- Respond professionally to customer enquiries via telephone, email and other communication channels
- Provide technical advice, product guidance and troubleshooting support to retail and trade customers
- Advise customers on restoration services, product availability, lead times and returns procedures
- Promote relevant products, upgrades and alternative solutions to maximise sales opportunities
- Process customer orders accurately using the company’s computer systems
- Communicate order delays, stock shortages and unavailable parts to customers
- Maintain accurate customer records and order information
- Develop and maintain a strong knowledge of company products and services
- Support Sales Assistants in developing their product and mechanical knowledge
- Liaise with internal departments to ensure efficient order processing and customer satisfaction
- Escalate customer concerns and complex technical queries to the Customer Service Manager when required
- Assist other departments during busy periods to support business operations
- Report unsafe working practices and faulty equipment, ensuring compliance with company policies and procedures
Workshop Support Technician The Ideal Candidate:
- Previous experience in customer service, sales or technical support
- Strong mechanical aptitude and an understanding of automotive components
- Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers of varying knowledge levels
- Good IT skills and experience using order processing systems or CRM software
- Previous experience within the automotive, engineering, classic vehicle or parts supply industry would be advantageous
- Knowledge of carburettors, fuel systems or vehicle restoration services would be beneficial
- Excellent organisational skills and attention to detail, with the ability to process orders and maintain accurate records
- A customer-focused approach, with a commitment to delivering high standards of service
- Strong problem-solving skills and a proactive approach to resolving customer queries
- Ability to prioritise workload and work effectively in a fast-paced environment
- A confident, professional and approachable manner when dealing with customers and colleagues
- A flexible team player who can work collaboratively across departments and support the wider business when required
Workshop Support Technician Working Hours:
- 37 hour weeks
- Monday – Thursday 08:00 – 16:30 Friday 08:00 – 13:00
Jackie Kerr Recruitment is an independent agency that has been established for 27 years.
We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirement’s to ensure that we place you in your ideal role.
We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press.
The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.
So please visit our website and let us help you to find your dream job!
Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you.