Service Manager

15 April 20242024-04-15
£37,000 - £40,000 Per Annum
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Service Manager


£37,000 - £40,000 Per Annum

Our client, is looking for a Service Manager to help champion their values of customer satisfaction and value for money support and services.

Service Manager Roles and Responsibilities:

  • Provide the quickest possible time scales based on customer requirements, avoiding customer disputes where possible
  • Ensure that you and your engineers are using the company system effectively
  • Maximise the sale of retail hours to exceed company targets
  • Ensure that company vehicles are up to a professional standard at all times
  • Ensure that warranty work is completed including; customer concerns, Engineers view of the cause, Engineers action to complete, include photos, additional details that might prolong repairs
  • Monitor, mentor and motivate your engineers being available to discuss issues or concerns and escalate as appropriate
  • Identify and recommend training needs to higher management
  • To liaise with outlying depots and support where necessary
  • Check in all new machines and inspect prior to delivery to customer
  • Raise job cards and check all returned job cards prior to the service administrator invoicing
  • Recommend service department purchases of consumables and equipment
  • Abide by health and safety, upholding and championing company policies
  • Communicate at the end of each job the status of completion or additional requirements to the customer, the engineer and your manager

The ideal Service Manager will:

  • Have experience leading a team of Service Engineers preferably in a field environment
  • Have prior experience as a Service Engineer
  • Have knowledge of heavy industry equipment servicing
  • Be IT Literate with experience using internal company systems
  • Be comfortable communicating with internal and external stakeholders

Monday – Friday: 08.00 – 17.30

Jackie Kerr Recruitment is an independent agency that has been established for 26 years.

We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirements to ensure that we place you in your ideal role.

We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press.

The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.

So please visit our website and let us help you to find your dream job!

Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you