Service Manager

13 May 20222022-05-13
Thame, Oxfordshire
£50,000 Per Annum
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Service Manager


£50,000 Per Annum + Company Car

Out well-established client based in Oxfordshire are looking for a Service Manager to join their team.

Service Manager Role and Responsibilities:

  • Ensure personal and team compliance with all company Health, Safety, Quality and Environmental Policies, and adhere to customer site rules and procedures (assuming the highest level compliance)
  • Ensure team provide RAMS for all visits
  • Design, develop and implement new Service scheduling software package centrally linked to MRP
  • Lead and manage back-office team activities to co-ordinate all field activities and field service engineers to undertake work efficiently and effectively, utilising measured KPI’s
  • Develop, implement, and sustain service standards and procedures
  • Maintain customer relationships and improve response times
  • Manage contract proposal, negotiation, and renewal activity
  • Increase revenue and margin by judicial deployment of contracts, work activity and cost control
  • Resolve any service problems and customer concerns
  • Conduct periodic appraisals of team members and identify and oversee areas for improvement
  • Create and present regular reports to senior management
  • Ensure team test and commission all work prior to leaving the work-site
  • Train team to explain and demonstrate correct use of equipment
  • Ensure team gain customer sign-off of work prior to leaving site, and report activity on tablet thoroughly and promptly
  • Ensure team maintain spare parts car stock and up to date records of parts held/used, and tools are kept in good condition
  • Seek and share learning and continuous improvement with team
  • Recruitment, development and integration of new and junior employees
  • Work with other stakeholders across other departments to improve overall company performance

Service Manager Required Knowledge and Skills:

  • Equipment Service experience in an appropriate ideally in a Electro-mechanical environment, in the water treatment sector with a minimum of 2 years in a management or supervisory role
  • Excellent communication skills required
  • Logical and well organized
  • Leadership and supervisory skills and/or experience


Jackie Kerr Recruitment is an independent agency that has been established for 24 years.
We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirement’s to ensure that we place you in your ideal role.
We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press.
The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.
So please visit our website and let us help you to find your dream job!
Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you.