Service Delivery Engineer
Bedlington
Negotiable Salary Depending on Experience
Our long-standing client, leaders in their industry, are looking for a Service Delivery Engineer to join their ever-growing team!
Service Delivery Engineer Roles and Responsibilities:
- Be the first point of contact for IT issues, following them, through to ensure they are complete
- Work within a virtual team to provide support to staff around the globe with IT issues escalating where necessary to other teams
- Responsible for any escalated calls and will ensure that these are resolved acceptably to both parties
- Support local systems such as servers, storage telecoms and networking as well as managing company phone systems and time clock systems
- Ensure adequate backups are completed and monitor the availability of global systems through existing portals
- Be responsible for ensuring adequate backups are completed, logging/ resolving /escalate issues and managing company phone systems and time clock systems
- Provide technical assistance and training to computer users on the application software, hardware and computer services and be responsible for IT hardware and software inventory
- Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems
- Ability to internalise and advocate the customer’s position
- Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions
- Once up to date join or cross lead a Virtual Team
The ideal Service Delivery Engineer will:
- Knowledge of ITIL Service Management and process execution is a benefit
- Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016
- Knowledge of VMware vSphere infrastructure
- Knowledge of HP server and storage technologies
- Experience of working in a global multinational company
- Knowledge of VOIP and PBX systems
- Knowledge of Office 365 and its applications
- Knowledge of Symantec Backup Exec version 14 to latest version
- At least 3 years’ experience in IT
Jackie Kerr Recruitment is an independent agency that has been established for 28 years.
We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates' requirements to ensure that we place you in your ideal role.
We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press.
The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.
So please visit our website and let us help you to find your dream job!
Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you.