Service Delivery Engineer

29 February 20242024-02-29
Lechlade, Gloucestershire
£30,000 - £35,000 Per Annum

Service Delivery Engineer


£30,000 - £35,000 Per Annum

Our long standing client, leaders in their industry are looking for a Service Delivery Engineer to join their ever growing team!

Service Delivery Engineer Roles and Responsibilities:

  • Be the first point of contact for IT issues, following them, through to ensure they are complete
  • Work within a virtual team to provide support to staff around the globe with IT issues escalating where necessary to other teams
  • Responsible for any escalated calls and will ensure that these are resolved acceptably to both parties
  • Support local systems such as servers, storage telecoms and networking as well as managing company phone systems and time clock systems
  • Ensure adequate backups are completed and monitor the availability of global systems through existing portals
  • Be responsible for logging/ resolving /escalate issues
  • Provide technical assistance and training to computer users on the application software, hardware and computer services and be responsible for IT hardware and software inventory
  • Ability to internalise and advocate the customer’s position
  • Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions

The ideal Service Delivery Engineer will:

  • Knowledge of ITIL Service Management and process execution is a benefit
  • Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016
  • Knowledge of VMware vSphere infrastructure
  • Knowledge of HP server and storage technologies
  • Experience of working in a global multinational company
  • Knowledge of VOIP and PBX systems
  • Knowledge of Office 365 and its applications
  • Knowledge of Symantec Backup Exec version 14 to 20.3
  • At least 3 years’ experience in IT


  • Enhanced pension contributions
  • Healthcare cashback plan
  • Employee assistance and Site incentive plan
  • Financial wellbeing benefit
  • Discounted online and high street shopping and lifestyle vouchers
  • Discounted RAC membership
  • Discounted Gym membership and Cycle to Work Scheme
  • 195 hours annual leave plus bank holidays

Jackie Kerr Recruitment is an independent agency that has been established for 26 years.

We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirements to ensure that we place you in your ideal role.

We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press.

The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.

So please visit our website and let us help you to find your dream job!

Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you.